Careers
Join Our Growing Delivery Centres
CrossShore runs enterprise outsourcing programmes for clients in the United States, United Kingdom and Australia — which means our people work on real international businesses, on their systems and under their brands.
We are hiring across customer support, technical support, sales, operations, back office and engineering. If you want structured training and a defined career path rather than a headset and a queue, this is worth a conversation.
- 500+
- People at our Ahmedabad delivery centre
- All roles
- Actively hiring across every role family
- 24/7
- Shifts covering US, UK and Australian hours
- 1
- Delivery centre — Ahmedabad, Gujarat
Working at CrossShore
What we look for, and what we offer in return
Our clients hire us because our people are good. That is not a slogan — it is the entire commercial model, and it means the quality of our hiring and training is the quality of our business. So we invest in it.
Practically, that means we hire for aptitude rather than only for experience, we train for weeks rather than days before anyone takes live work, and we certify people against a real standard they can fail. It also means we build career structure deliberately: contact centre and support work should be a profession with progression, not a stopgap someone leaves within a year.
We are honest about the trade-offs too. Some programmes require night shifts because our clients are in North America. Client-facing work carries quality measurement and performance targets. Regulated programmes have strict data-handling rules that constrain what you can do at your desk. None of that is hidden during recruitment — you will know the shift pattern and the expectations before you accept an offer.
Role families
Where we hire at our Ahmedabad delivery centre
We recruit continuously against these role families. Specific openings vary by client programme and shift pattern.
Customer Support Associates
Day, evening and night shifts
Voice, chat and email support on dedicated client programmes across US, UK and Australian markets.
What we look for
- Strong spoken and written English
- Listening comprehension and patience under pressure
- Graduates and experienced agents both welcome
Technical Support Engineers (L1 / L2 / L3)
Day and night shifts
Diagnostic troubleshooting for software platforms, IT service desks and connected products.
What we look for
- Engineering, computer science or IT qualification for L2 and above
- Practical diagnostic reasoning — logs, configuration, reproduction
- Genuine interest in solving rather than routing
Outbound Sales & Lead Generation
Evening and night shifts
B2B prospecting, appointment setting and telesales into international markets.
What we look for
- Conversational confidence and resilience
- Interest in a genuine sales career path, not a stopgap
- Prior B2B experience valued but not required
Back Office & Process Associates
Primarily day and evening shifts
Data processing, order administration, billing support and document management.
What we look for
- High accuracy and attention to detail
- Comfort with structured, procedure-driven work
- Familiarity with ERP or accounting systems valued
Team Leaders & Quality Analysts
Aligned to programme shifts
On-floor leadership, coaching and independent quality assurance on client programmes.
What we look for
- Two-plus years in a contact centre or BPO environment
- Coaching instinct and comfort holding difficult conversations
- Analytical approach to performance data
Software & Infrastructure Engineers
Day shift with client overlap
Dedicated client pods covering application support, QA engineering, DevOps and data work.
What we look for
- Solid fundamentals in your primary stack
- Experience working in international client teams
- Willingness to own quality, not just tickets
Current openings
We are actively hiring across all roles at our Ahmedabad delivery centre: customer support agents on voice, chat and email; outbound sales and lead generation agents; technical support engineers at L1, L2 and L3; team leaders; QA analysts; trainers; IT engineers; and workforce and operations staff.
To apply, email your CV to info@crosshoresupport.com with the role you are applying for in the subject line. Every application is reviewed by a person.
What we offer
The things that actually keep people here
Retention is a commercial priority for us, not an HR metric — accumulated product knowledge is what makes a client programme good in year two.
Career structure, not just a job
Defined progression from associate through senior agent, team leader and delivery management, with the criteria for each step published rather than implied.
Training you actually get
Weeks of structured onboarding before you take live work, plus ongoing coaching and certification. You are not put on a queue and left to cope.
Night shift done properly
Night shifts carry a shift allowance, provided transport, on-site meals and full supervisory and technical support on the floor — not a skeleton crew.
Health and family cover
Medical insurance covering you and immediate family, plus accident cover.
Recognised, measured performance
Quality scores and performance data are shared with you, not held over you. Incentives are tied to published criteria you can see.
Real international exposure
You work directly with US, UK and Australian businesses on their systems and their brands — experience that is genuinely portable.
Recruitment process
How hiring works, start to finish
Four stages, typically completed within two weeks. You will know the shift pattern, the client market and the expectations before any offer.
- 01Application screenWe review your CV against the role profile. Speculative applications are reviewed too — we hire continuously.
- 02Language and communication assessmentSpoken and written English, listening comprehension and conversational control. Structured and scored, not a chat.
- 03Role-specific assessmentA mock call for voice roles, a written exercise for back office, or a practical diagnostic exercise for technical and engineering roles.
- 04Hiring manager interviewA conversation about the role, the client programme and your goals. For some client-facing roles the client joins this stage — we tell you in advance.
FAQs
Candidate questions
What applicants ask us most often about roles, shifts and progression.
For clients
Looking to hire a team rather than join one?
If you are evaluating outsourcing partners, our services and operating model are set out across the site — start with how we deliver.
Apply
Send us your CV — we review every application
Email info@crosshoresupport.com with your CV and a short note on the kind of role you are after. We hire continuously at our Ahmedabad delivery centre, and roles often open before they are listed.