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A solutions consultant responds within one business day, and usually the same day for enquiries received during US, UK or Australian business hours. If your requirement is urgent, call the number for your region directly rather than using the form — someone will pick up.

The four things that let us quote accurately are: monthly contact volume or transaction volume by channel, the coverage hours you need including any weekend requirement, the systems your team would work in, and roughly what team size you have in mind. If you also know your current fully loaded cost per seat, we can give you a like-for-like comparison rather than a standalone number.

You will speak with a solutions consultant who scopes the requirement, not a salesperson working a script. The first conversation is about understanding whether we are a good fit — and if we are not, we will say so. We do not run drip campaigns against enquiry forms.

Yes, and enterprise clients frequently do. Site visits, security walkthroughs and meetings with the delivery team who would run your programme are all welcome. We would rather you saw the operation than took our word for it. Contact us to arrange a visit and we will coordinate timing around your travel.

Yes. We are happy to execute a mutual NDA before you share volumes, systems detail or commercial information, and many clients prefer to do that first. Send us yours or ask for ours — either way it should not delay a scoping conversation by more than a day.